The company or website that sold you the live event registration, tickets or event entry (the “seller” or “We”) has asked Protecht, Inc. to service its enhanced refund program. On their behalf, we will handle all refund requests you may have should you choose to enroll in the program.
Refund Program Terms: Booking Party
We will refund you for the Booking Cost of a non-refundable, unused Booking, less any Refunds if the Booking Party is unable to attend their Event due to one or more of the following reasons:
- Any serious Injury or any unforeseen serious Illness occurring to a Booking Party which results in a Booking Party being unable to attend the Event for which the Booking is purchased. In the case of such Injury or Illness, the Booking Party must be examined by a Physician, who must advise the Booking Party in writing not to attend the Event.
- Any serious Injury or any unforeseen serious Illness occurring to a Booking Party’s Immediate Family Member which requires the Booking Party to provide primary care to that person. In the case of such Injury or Illness, the Booking Party’s Immediate Family Member must be examined by a Physician.
- Any serious Injury or any unforeseen serious Illness occurring to a Booking Party’s Immediate Family Member that is considered life threatening or requiring hospitalization. In the case of such Injury or Illness, the Booking Party’s Immediate Family Member must be examined by a Physician.
- A Booking Party receiving a positive COVID-19 Test resulting in the Booking Party being unable to attend the Event due to a requirement to self-isolate. You must provide evidence of a positive COVID-19 Test.
- A Booking Party who is deemed to be in a high-risk group and is advised by a Physician not to attend the Event. Booking Party must not have knowledge of being in a high-risk group at the time of purchase.
- A Booking Party’s death on or within 30 days prior to the Event.
- The death of a Booking Party’s Immediate Family Member on or within 30 days prior to the Event.
- A Booking Party being directly involved in a traffic Accident on the day of the Event, that causes damage to a Booking Party’s vehicle that creates an immediate need for repair to ensure the safe operation of the vehicle.
- A Mechanical Breakdown of a Booking Party’s vehicle within 48 hours of the Event, resulting in the non-use of the vehicle as transportation to the Event. You must provide proof of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
- A Booking Party who is on Active Military Duty having been deployed overseas at the time of the Event.
- A Booking Party being directly or indirectly involved in a traffic Accident en route to departure on a Common Carrier resulting in the Booking Party missing transportation to the Event, provided that the transportation was scheduled to depart no more than 48 hours prior to the Event, and the Common Carrier was unable to accommodate the Booking Party on later transportation which would arrive in time to attend the Event.
- A Booking Party not arriving at the venue due to a delay by the Common Carrier used for transportation.
- Severe weather conditions which result in the Booking Party’s inability to attend the Event. The Booking Party must be unable to reach the Event by car or Common Carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain, unless the intervention of authorities is involved. If the Event is cancelled due to weather, the Booking Party will not qualify for a refund.
- Fire, burglary, vandalism or Natural Disaster which causes the Booking Party’s home to be uninhabitable after the purchase of Bookings and before the date of the Event.
- Fire, burglary, vandalism, flood, or Natural Disaster which causes the Booking Party’s place of work to be unsuitable for normal business practice after the purchase of Bookings and within 48 hours of the Event.
- A Booking Party’s or their Spouse’s job is relocated 100 miles or more from the Booking Party’s primary residence. Accepting a new job with another employer is not considered relocation and does not qualify for a refund.
- A Booking Party or their Spouse being laid off or terminated through no action or fault of their own, after at least 3 continuous years of permanent employment with the same employer. The termination must occur after the purchase date. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify for a refund.
- A Booking Party being required to serve jury duty or being served with a subpoena or court order requiring attendance in court the day the Event is scheduled, preventing attendance of the Event.
- A minor Booking Party being unable to attend an Event because the Booking Party on whom they are dependent to take them to the Event is unable to take them due to one or more of the reasons listed above.
What We Will Not Refund
No refund will be provided as a result whether directly or indirectly of the following:
- Alcohol or substance abuse; or conditions or physical complications related thereto of a Booking Party or a Booking Party’s Immediate Family Member;
- Any general restrictions imposed on traveling or gathering as a result of COVID-19;
- Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority;
- Nuclear reaction, radiation or radioactive contamination;
- Terrorism;
- Pollution or threat of pollutant release;
- Any unlawful acts committed by a Booking Party or Booking Party’s Immediate Family Members;
- The Event being cancelled by the venue or promoter for any reason (including bad weather);
- Lost or stolen Tickets;
- Dental treatment, except as a result of an Injury to sound natural teeth;
- Participation in any military service, maneuver or training exercise not overseas;
- Inability to obtain a visa required for travel;
- Making a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement;
- Submitting your refund request more than 45 days after the Event;
- Any expected or foreseeable events not listed under the What We Will Refund section.
Definitions
- Accident means an unexpected, unintended, unforeseeable event.
- Active Military Duty means serving in the armed forces.
- Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
- COVID-19 means Coronavirus disease known as COVID-19.
- COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Booking Party to self-isolate.
- Event means an experience or a series of experiences, with specified or expiration dates, that a Booking Party reserves, registers, attends, or participates in such as sports, performing arts, camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other similar experiences.
- Illness means a sickness, infirmity, or disease that begins after the Booking is purchased, prevents Booking Party from attending the Event, and is not a Pre-existing Condition.
- Immediate Family Member means a Booking Party’s spouse, parent, child, foster child, step-child or child-in-law.
- Injury means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the purchase date and before the Event Date.
- Mechanical Breakdown means a mechanical issue which prevents a vehicle from being driven, a flat tire requiring professional roadside assistance, or a vehicle becoming inoperable. Mechanical Breakdown does not include running out of fuel, the need for routine maintenance, or inoperability because of lost, unavailable or stolen keys.
- Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard or avalanche that is due to natural causes.
- Physician means a licensed/qualified medical practitioner who is practicing within the scope of his or her license/qualification and who is licensed to prescribe and administer medication and to perform surgery that is appropriate for the condition and locality. A Physician does not include someone residing in Your home, an Immediate Family Member, or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
- Refund means:
- Money returned to You by the supplier;
- Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
- Any credits, recoveries or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer or any other institution.
- Spouse means a Booking Party’s lawful spouse as defined by law and includes civil unions and domestic partners.
- Booking means the registration or reservation required to attend or participate in an Event and paid for in full by You. A ticket is deemed used once the Booking Party attends any part of the Event.
- Booking Cost means the total amount paid for one Booking, including any prorated taxes, fees and shipping costs. Booking Cost does not include costs added after the refund protection has been provided.
- Booking Party means the person to whom this ticket is issued and has incidence of ownership under this ticket. Booking Party does not include a Booking Reseller.
- Booking Reseller means a person or entity that buys tickets for the purpose of resale, and includes any marketplace designed to facilitate such resale. Booking Reseller includes ticket scalpers and ticket brokers.
Refund Program Terms: Ticket Holder
We will refund you for the Ticket Cost of a non-refundable, unused Ticket, less any Refunds if the Ticketholder is unable to attend their Event due to one or more of the following reasons:
- Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which results in a Ticketholder being unable to attend the Event for which the Ticket is purchased. In the case of such Injury or Illness, the Ticketholder must be examined by a Physician, who must advise the Ticketholder in writing not to attend the Event.
- Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member which requires the Ticketholder to provide primary care to that person. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
- Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s Immediate Family Member that is considered life threatening or requiring hospitalization. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be examined by a Physician.
- A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being unable to attend the Event due to a requirement to self-isolate. You must provide evidence of a positive COVID-19 Test.
- A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician not to attend the Event. Ticketholder must not have knowledge of being in a high-risk group at the time of purchase.
- A Ticketholder’s death on or within 30 days prior to the Event.
- The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the Event.
- A Ticketholder being directly involved in a traffic Accident on the day of the Event, that causes damage to a Ticketholder’s vehicle that creates an immediate need for repair to ensure the safe operation of the vehicle.
- A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event, resulting in the non-use of the vehicle as transportation to the Event. You must provide proof of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
- A Ticketholder who is on Active Military Duty having been deployed overseas at the time of the Event.
- A Ticketholder being directly or indirectly involved in a traffic Accident en route to departure on a Common Carrier resulting in the Ticketholder missing transportation to the Event, provided that the transportation was scheduled to depart no more than 48 hours prior to the Event, and the Common Carrier was unable to accommodate the Ticketholder on later transportation which would arrive in time to attend the Event.
- A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for transportation.
- Severe weather conditions which result in the Ticketholder’s inability to attend the Event. The Ticketholder must be unable to reach the Event by car or Common Carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain, unless the intervention of authorities is involved. If the Event is cancelled due to weather, the Ticketholder will not qualify for a refund.
- Fire, burglary, vandalism or Natural Disaster which causes the Ticketholder’s home to be uninhabitable after the purchase of Tickets and before the date of the Event.
- Fire, burglary, vandalism, flood, or Natural Disaster which causes the Ticketholder’s place of work to be unsuitable for normal business practice after the purchase of Tickets and within 48 hours of the Event.
- A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the Ticketholder’s primary residence. Accepting a new job with another employer is not considered relocation and does not qualify for a refund.
- A Ticketholder or their Spouse being laid off or terminated through no action or fault of their own, after at least 3 continuous years of permanent employment with the same employer. The termination must occur after the purchase date. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify for a refund.
- A Ticketholder being required to serve jury duty or being served with a subpoena or court order requiring attendance in court the day the Event is scheduled, preventing attendance of the Event.
- A minor Ticketholder being unable to attend an Event because the Ticketholder on whom they are dependent to take them to the Event is unable to take them due to one or more of the reasons listed above.
What We Will Not Refund
No refund will be provided as a result whether directly or indirectly of the following:
- Alcohol or substance abuse; or conditions or physical complications related thereto of a Ticketholder or a Ticketholder’s Immediate Family Member;
- Any general restrictions imposed on traveling or gathering as a result of COVID-19;
- Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority;
- Nuclear reaction, radiation or radioactive contamination;
- Terrorism;
- Pollution or threat of pollutant release;
- Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family Members;
- The Event being cancelled by the venue or promoter for any reason (including bad weather);
- Lost or stolen Tickets;
- Dental treatment, except as a result of an Injury to sound natural teeth;
- Participation in any military service, maneuver or training exercise not overseas;
- Inability to obtain a visa required for travel;
- Making a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement;
- Submitting your refund request more than 45 days after the Event;
- Any expected or foreseeable events not listed under the What We Will Refund section.
Definitions
- Accident means an unexpected, unintended, unforeseeable event.
- Active Military Duty means serving in the armed forces.
- Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
- COVID-19 means Coronavirus disease known as COVID-19.
- COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Ticketholder to self-isolate.
- Event means an experience or a series of experiences, with specified or expiration dates, that a Ticketholder reserves, registers, attends, or participates in such as sports, performing arts, camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other similar experiences.
- Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased, prevents Ticketholder from attending the Event, and is not a Pre-existing Condition.
- Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, step-child or child-in-law.
- Injury means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the purchase date and before the Event Date.
- Mechanical Breakdown means a mechanical issue which prevents a vehicle from being driven, a flat tire requiring professional roadside assistance, or a vehicle becoming inoperable. Mechanical Breakdown does not include running out of fuel, the need for routine maintenance, or inoperability because of lost, unavailable or stolen keys.
- Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard or avalanche that is due to natural causes.
- Physician means a licensed/qualified medical practitioner who is practicing within the scope of his or her license/qualification and who is licensed to prescribe and administer medication and to perform surgery that is appropriate for the condition and locality. A Physician does not include someone residing in Your home, an
- Immediate Family Member, or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
- Refund means:
- Money returned to You by the supplier;
- Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
- Any credits, recoveries or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer or any other institution.
- Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions and domestic partners.
- Ticket means the registration or reservation required to attend or participate in an Event and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part of the Event.
- Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees and shipping costs. Ticket Cost does not include costs added after the refund protection has been provided.
- Ticketholder means the person to whom this ticket is issued and has incidence of ownership under this ticket. Ticketholder does not include a Ticket Reseller.
- Ticket Reseller means a person or entity that buys tickets for the purpose of resale, and includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket scalpers and ticket brokers.
Terms Specific to Protecht Inc.
You agree that the following terms of service will apply when you work with us directly, such as when you submit a refund request through Protecht’s system, including:
- You must provide sufficient documentation to verify that your refund request falls under one or more of the reasons listed in the section of your agreement entitled: “What We Will Refund” and, if necessary, proof that the reason for your refund request is not included among the items listed in the entitled: “What We Will Not Refund.”
- If necessary, you must demonstrate that you:
- provided information that was accurate to the best of your knowledge at the time you completed your purchase;
- were not aware of any material fact, matter or circumstance that could give rise to a refund request at the time you completed your purchase;
- were not aware of any circumstances that made your loss foreseeable, intended, or expected when you completed your purchase; and
- made all necessary arrangements to arrive at the event on time and took all reasonable precautions to prevent or reduce any request for a refund.
- All services performed by Protecht will be deemed to take place in our state of domicile, which is Arizona, and will be governed exclusively by the laws of Arizona without regard to its choice of law rules.
- You have consented to the processing of your personal data in accordance with the seller’s privacy policy and under Protecht’s privacy policy, which can be found here.
- You also consent to receive all notices and documents from us electronically, which will be sent to the email address provided at the time of purchase.
- In the event of any disputes between us, any claim arising from such dispute will be subject to binding arbitration under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) in Phoenix, Arizona.
- In no event will such arbitration be allowed to award against Protecht or its affiliates, or any of their respective employees, agents, officers or directors, any indirect, special, incidental, consequential or punitive damages, including but not limited to personal injury, pain and suffering, emotional distress, loss of profits, loss of business or anticipated savings, regardless of the basis for such claim.
- No waiver by Protecht of any of the foregoing terms of service shall be deemed a further or continuing waiver of such term of service or a waiver of any other term of service, and any failure of Protecht to assert a right or provision under these terms of service shall not constitute a waiver of such right or provision. If any provision of these terms of service is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the terms of service.